Presented by Kim O’Connor, Tower International

We will walk the audience through the process we began in 2013 to implement Self-Service, which stalled as quick as it started.  But in July of 2017 we embarked on the journey once again.  We have a lot of  functional and technical experience in house but there was so much to learn.   Many decisions had to be made; 2 Factor authentication or just user id and password,   Third party vendor for 2 factor or develop with Peopletools.  Text or Email authentication code, and how to force User Profile Setup and how do we manage higher volume support.   Working with the business Leadership we decide to secure the infrastructure and then begin rolling out more functions in 2018.  Upgrading our Peopletools to 8.56 and learning to work with Fluid pages, Tile creation, branding and new Peoplecode events.  Finally, the outcome our success, our lessons and hints for anyone else looking to implement Self-service outside their firewall.

*This session was part of Quest Experience Week, PeopleSoft Day