Christina Yue, Customer Learning Manager |
UK-based Co-op describes itself as one of the world’s largest consumer cooperatives. Doing business based on member opinions instead of big investor preferences, Co-op functions as the fifth largest food retailer, the largest funeral service provider, a major general insurer and a growing legal business servicer in the UK.
A few years ago, Co-op decided to implement Oracle HCM Cloud with the hopes of accomplishing their vision for a new HR.
Vision
- Transformed function, driven by demand
- Simple processes and ways of thinking
- Better decision making
- Greater accountability
- Stronger governance
- Lower cost base
Once the vision was established, the team developed multiple plans for implementation. Eventually, they decided to roll out functions step-by-step, beginning by implementing CoreHR and payroll with retirees, then adding the insurance branch and finally adding the rest of the Co-op employees. Additionally, the team planned to roll out a mobile app to 55,000 store employees that would provide access to payroll information online. A few years into their plan, they identified the following successes:
Major Achievements
- Greater access and ownership for employees
- Minimal disruption with payroll
- £4.5M savings
- Simplified processes
- Platform for growth
- One modern platform
- No customizations
- Low cost of change
Excited about their achievements, the team prepared a few tips for other organizations looking to transform with Oracle HCM Cloud.
Tips for Other Organizations
- Get strong, active sponsorship in your own business and from Oracle/your SI
- Address data issues early
- Don’t underestimate integrations
- Phase your implementation
- Business change is critical
- Get your best people involved early
- Going live is just the start
To hear more successes, challenges and advice from Co-op’s experience, watch the team’s full presentation here.
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