Christina Yue, Customer Learning Manager |

UK-based Co-op describes itself as one of the world’s largest consumer cooperatives. Doing business based on member opinions instead of big investor preferences, Co-op functions as the fifth largest food retailer, the largest funeral service provider, a major general insurer and a growing legal business servicer in the UK.

A few years ago, Co-op decided to implement Oracle HCM Cloud with the hopes of accomplishing their vision for a new HR.

Vision

• Transformed function, driven by demand
• Simple processes and ways of thinking
• Better decision making
• Greater accountability
• Stronger governance
• Lower cost base

Once the vision was established, the team developed multiple plans for implementation. Eventually, they decided to roll out functions step-by-step, beginning by implementing CoreHR and payroll with retirees, then adding the insurance branch and finally adding the rest of the Co-op employees. Additionally, the team planned to roll out a mobile app to 55,000 store employees that would provide access to payroll information online. A few years into their plan, they identified the following successes:

Major Achievements

• Greater access and ownership for employees
• Minimal disruption with payroll
• £4.5M savings
• Simplified processes
• Platform for growth
• One modern platform
• No customizations
• Low cost of change

Excited about their achievements, the team prepared a few tips for other organizations looking to transform with Oracle HCM Cloud.

Tips for Other Organizations

1. Get strong, active sponsorship in your own business and from Oracle/your SI
2. Address data issues early
3. Don’t underestimate integrations
4. Phase your implementation
5. Business change is critical
6. Get your best people involved early
7. Going live is just the start

To hear more successes, challenges and advice from Co-op’s experience, watch the team’s full presentation here.

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