by Christina Yue, Customer Learning Manager |
Generally, most people have heard of Macy’s, but if you haven’t they are a 158-year-old company. They were founded by RH Macy in 1858 in New York City. It was originally started as a dry-goods store and now they are a conglomeration of several regional mom and pop department stores that got bought up by various department store companies that merged and acquired each other into Macy’s. Their sales are currently more than 27 Billion and operate 870 stores, in 45 states that includes D.C., Guam, and Puerto Rico. Their main brand is Macy’s, but they also include Bloomingdales, Bloomingdales outlet stores, Macy’s backstage. Their online retail process is under Macys.com, Bloomingdales.com, and bluemercury.com. They trade on the New York Stock Exchange under the symbol of M as in Macy’s.
I recently had the opportunity to meet with Chris Coy, Vice President of HR Reporting and Data Management at Macy’s to discuss a two-year project they are in called HR Reinvent. Macy’s is reorganizing and reinventing their entire HR structure, and Chris was willing to share more about their project with me.
My key takeaways from this conversation were:
- They are minimizing expenses long-term
- Providing refreshed and new functionality
- The system is flexible and intuitive to the user’s need
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